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Job Location | Cardiff |
Education | Not Mentioned |
Salary | 18,000 - 20,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Option for hybrid working - very flexible!Hedgehog has been providing car insurance for 3 years, and we are now looking to accelerate our business with support from new partners. We are looking for people to join our Customer Service team who absolutely enjoy interacting with and helping customers.This is a rare opportunity to experience working in a growing company at the start of an exciting journey. Were looking for people who have a genuine passion for helping customers and enjoy getting things done. We are a customer service centre, not a sales-basedcall centre. The difference is, we help customers with their questions and we dont sell insurance over the phone.There are two main aims for everyone in the Customer Service team:1) Help customers with their questions and queries.2) Continually improve what we do and how we do it to enhance the customer experience.This role will allow you to play a significant part in helping us to shape the business moving forward and the teams performance to meet the needs of our business and customers. The right person will also be committed to helping us achieve our goals andlive the culture and values of the business.While the office is based in Cardiff, the position offers the flexibility of hybrid working. Your key responsibilities:
Keyskills :
Customer Service