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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | 22,600 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Page Group are exclusively partnered with a fast growth pharmaceutical business in Cardiff to recruit a Customer Service Advisor (outbound)The organisation offers fantastic benefits and a friendly working culture!Client DetailsThe organisation has had year on year growth for the last 5 years and theres plenty of opportunity for development and progression.You will be joining a friendly, close-knit environment who care about their employees.Free on site parking - Llanishen, CardiffDescriptionThe role of the Customer Service Advisor is to maximise sales by building strong relationships with customers, and potential customers, who have requested samples of our Group products.Our customers are typically NHS patients who have a colostomy, ileostomy or urostomy. These NHS patients use stoma pouches and other stoma-related products to help them manage their condition.NHS patients regularly request samples of our products and the role of the Customer Service Advisor is to contact the patient by telephone to discuss the reason for the sample request. Through questioning, the Customer Service Advisor will establish whetherthe requested sample is appropriate for the individual patient and, where required, will seek clinical advice from our Nursing Team to assist.Once the appropriate sample product has been identified and sent to the patient, the Customer Service Advisor will make further outbound telephone calls to build on the relationship, to establish whether the patient will continue to use the product and to identifyopportunities to match other products and services to the patients needs.The Customer Service Advisor will also be expected to discuss the benefits of the patient having their monthly NHS prescriptions.The role will be predominantly telephone based and will be targeted on sales. There will also be a requirement to gather patient feedback on product samples, to inform our Research and Development Team.ProfileThe ideal candidate: