Customer Relationship Advisor

Job Description

Heard of usWere a nimble and ambitious financial services specialist. Backing people to fulfil lifes hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.Now is your chanceThe Dealer Services Telephony Team is an integral part of our Motor Servicing operation. We provide support to our Dealers, Field Staff and Internal Operations departments over the telephone and on email.If you enjoy working in a busy, fast paced environment and are looking for a new challenge which involves helping others with the ability to communicate clearly, adapt to change and demonstrate patience then a Dealer Services Advisor is a fantastic opportunityfor you.The starting salary for this role is £22,000 and you have the opportunity to progress to over £25,000 by progressing through a voluntary upskilling programme. We pride ourselves on developing individuals in their career to be the best that they can be tosupport our customers in all aspects, so the queries that you will handle will range from simple to complex offering a diverse yet challenging inbound telephony role. You will have the opportunity to learn both customer and dealer servicing queries to expandyour knowledge across Motor Servicing.Our commitment to your work/life balance:This role will be based in our Cardiff Office and you will be able to work a blend of both home and office each week once your initial training period is complete. Youll be made to feel part of your team by all of your colleagues and have regular contactand virtual interaction whether in office or remote.The working hours for this role are 35 hours a week with a shift pattern Monday to Sunday between the hours of 9 until 8pm weekdays, and shorter hours on weekends. Weekend working is 1 in 4 weekends. If you would like more information on shift patterns pleasecontact us directly and we can advise you.What would your day look like

• Providing exceptional customer service by taking incoming Dealer servicing calls in a pleasant contact centre environment.
• Take ownership of queries, problem solving and using initiative to encourage first call resolution.
• Recognising and responding to Dealer complaints in a timely manor, supporting a resolution as effectively as possible.
• Pro-actively seeking to improve processes, procedures and customer experience across all channels.
• Working collaboratively with Motor Operations to support all customer queries including underwriting and new business.

Essential Skills:

• Experience in any customer servicing role, evidencing transferrable skills
• A positive attitude to supporting resolutions and change
• Excellent communication and interpersonal skills
• To be able to work under pressure and to expected deadlines
• The use of initiative, attention to detail, problem solving and collaborative working
• Ability to demonstrate empathy and understanding of our customers
• To work as a team and an individual. Taking accountability and having a proactive attitude to your development

In return, we are proud to offer:

• A starting salary of £22,000 with opportunity to earn over £25,000 by progressing through a voluntary upskilling programme to progress in your role.
• 30 days annual leave excluding public holidays.
• Highly flexible hybrid working in our Cardiff City Centre location.
• Flexible working options and overtime opportunities.
• Private Medical & Health Insurance.
• Extensive reward and recognition programme to support career development and recognition for hard work.
• Enhanced parental leave - Up to 4 weeks paternity leave and 24 weeks paid maternity.
• Dedicated time to support your development i.e. Linked in Learning, PDP support.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Our BenefitsNot only does MotoNovo Finance offer a competitive remuneration package, we also offer one of the best benefits packages in Wales. Inclusive of our healthcare cover, pension schemes, and our employee assistance programmes, we have also installed a staffbar, game machines, and a pool table.Still CuriousMotoNovo Finance forms an integral part of Aldermore Group, having been brought together with Aldermore Bank, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial servicesspecialist that supports our customers across a range of products and services.Underpinned by our strategic blueprint, "backing people to fulfil lifes hopes and dreams", we thrive upon saying "yes" to our customers. Thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.