Customer Relationship Advisor

Job Description

Would you like to make a difference and be part of a growing, innovative business that offers all the scope you need to build a successful career Would you like to work for a company where hard work is rewarded and has a great company culture If you answeredYes, we would love to hear from you.Were MotoNovo Finance (Part of Aldermore), one of the largest lenders in the UKs used car finance market. At MotoNovo, we are a diverse bunch with several things in common - we are committed and motivated and know how to have fun! When you join us, youbecome part of a company which values you as an individual and believes that you will contribute to the growth of our business. Our mission is to transform and disrupt the industry for the benefit of the customers, and thats where you come in!The Role:This is a rewarding role based in our busy, central Cardiff office; you can expect a friendly and flexible culture synonymous with our proposition to our customers. The role will involve, but not be limited to, you performing the following:

• Maintain meaningful relationships with our dealers by applying essential communication skills when answering queries via telephone and email inbox
• Manage and maintain the plate change queues to appropriately avoid potential dual interest/discrepancies/levy charges.
• Ensure call quality and productivity standards are consistently exceeded by demonstrating deeply invested behaviours.
• Work to achieve individual and team monthly KPI targets.
• Work as part of a team by valuing our differences - building trust, not territory, supporting, motivating and assisting colleagues in the departments operation and throughout the business.
• Maintain a comprehensive and up-to-date knowledge and understanding of MotoNovo Finance products and services whilst also continuing to stay curious and question processes ensuring you are providing accurate date information and proactively promoting themwhere appropriate.
• Ensure that all internal and external parties maintain prompt and regular communication and support to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.

Please Note: This role will be based in our Cardiff Office and you will be able to work a blend of both home and office each week once your initial training period is complete. The working hours for this role are 35 hours a week with a shiftpattern Monday to Sunday between the hours of 9 until 8pm weekdays, and shorter hours on weekends. Weekend working is 1 in 4 weekends. If you would like more information on shift patterns please contact us directly and we can advise youTo apply for this post, we are looking for the following:

• Previous telephony experience in a contact centre environment
• Excellent Communication skills, both verbal and written
• Good IT Skills
• Be self-motivated and be able to work independently (and remotely for now)
• Work well as part of a team but also individually
• Positive and professional attitude

BenefitsAs youd expect, we offer a competitive basic salary, and in return for your hard work and commitment to working for MotoNovo, you will receive some fantastic benefits: -

• Annual leave - 30 days to use how you like.
• A friendly and flexible culture.
• Comfortable working environment, well located for the daily commute and those lunchtime errands.
• A growing organisation that defines itself as being nimble, lean, and strong.
• A drive for continuous improvement, for which you will be empowered to get behind from day one.
• A visible and approachable ExCo; whom you will likely bump into while making your morning coffee.
• Competitive company stakeholder pension scheme
• Maternity, Paternity and Adoption scheme
• Financial rewards - Discretionary bonus scheme, company car/car Allowance (depending on band and role), cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
• Private Medical Insurance (depending on band) and healthcare
• Fantastic and engaging company events

And much, much more! Our benefits package doesnt just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.ApplyBy applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today!DisclaimerAldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignmentor marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individualbeing offered the position.Aldermore works in a trusted partnership and is supported by Brook Street (UK) Limited with recruitment. Brook Street will access information collected from you concerning your application under a strict duty of confidentiality, and Brook Street willbe in direct contact with you about any application made.

Keyskills :
Customer Servicefinancial services