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Customer Care Consultant

Yolk Recruitment Ltd
Job LocationCardiff
EducationNot Mentioned
Salary£28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorA leading insurnace company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UKs most trusted insurance providers. Theyhave a mission to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.What youll be doingThis is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company based in the centre of Cardiff. You will work within a busy and energetic team whereby you will answer calls from customers inrelation to their accounts and subscriptions. You will also:

  • Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts in a timely manner and in line with the company SLAs
  • Build relationships with customers by listening to their needs and supporting them with the products and services that suit them
  • Contact customers to discuss their accounts, questions and queries through outbound calls
  • Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer and take the required payments
  • Work closely with other members of the team to ensure that all customer requirements are consistently met
  • Complete general administration duties including managing inboxes and updating various databases and systems
What youll bring to the teamAs a bright customer service advisor, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers and members. You will also have:
  • Excellent communication and listening skills, with people on all levels
  • A keen eye for detail and able to work under pressure
  • The drive to learn and progress within a role and team
  • Excellent IT skills, including Microsoft Office
  • Friendly and supportive to both other team members and customers.
And this is what youll get in returnBy being a customer service advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside:
  • Opportunity for Hybrid working after probation
  • Excellent training and development opportunities within the business, supported by encouraging team members and managers.
  • Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans
Please get in touch to find out more about the role and the client. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexualorientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have beenunsuccessful. Please keep an eye on our website for more opportunities.

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