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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | 45,000 - 60,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Analytics ManagerBristol or Cardiffto £60,000 + pension (to 15%), bonus (to 30%), shares etcAn opportunity to join the Client Interaction and Analytics team of a leading bank, delivering innovative ways to deepen customer relationships to drive commercial growth.The team act as a centre of excellence for insight within Direct Channels, and utilise analytical knowledge and experience to convert data into actionable executive decisions which develop and commercialise the business. Within the Client Interactions and Analyticsteam, they play a pivotal role in providing action orientated insight, which is critical in driving the strategy of channel migration to digital and marketing led channels. As an Analytics Manager, youll be extracting, segmenting, and analysing data, to build out the insight recommendations that help deliver the channels strategy. Using several different tools including Teradata to access GDW, Adobe Analytics, SQL Server, Exceland PowerPoint..What youll be doing Support delivery of key Group strategic objectives through insight Attribution and value measurement to understand the benefit of marketing activity Measure performance of key channels across Business & Commercial Banking, identifying opportunities and headwinds to ensure delivery of new business plan Analyse key themes using data from a wide range of sources to make recommendations on further initiatives to grow Review performance of new initiatives and capability against a range of criteria to determine success and next steps Forecasting, scenario modelling and insight on the business to support and drive strategic outcomes Working with various levels of colleagues across multiple Commercial Banking divisions and wider teams like Direct Channels, Data Services, Portfolio Analytics, Finance etc The opportunity to influence at a Senior Management level across the business using your strong analytical and problem-solving skillsCandidate Profile Youll already have some analysis experience using a relational database (e.g. Oracle, Teradata etc.) along with an appropriate scripting or programming skill for data extraction such as SQL, SAS, R etc. Wed also love to see your track record in using data and insight to influence analytics to develop actionable insight and confidence in telling stories through data.Youll also need strong partnering and communication skills to deliver your recommendations
Keyskills :
AnalysisCustomer InsightData AnalysisMicrosoft ExcelSQL