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Customer Advisor

The AA
Job LocationCardiff
EducationNot Mentioned
Salary17,513 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company description Role: Customer AdvisorLocation: Cardiff or RemoteSalary: Starting salary of £17,513 plus flexibility allowance.Full Time - FTC or PermanentWe are incredibly proud to be the UKs number one motoring organisation and work hard to ensure all our customers have a great experience. Our ability to continuously deliver high class customer service means hundreds of thousands of customers elect to staywith us year on year.Do you get a buzz from helping customers and solving problems in a fast paced, fun and challenging environment If so, then the Customer Service Advisor role could be for you. This is the job As a whole, our Customer Service Department deals with both Driving School Pupils and Instructors. We play a pivotal role in helping to get people from all backgrounds, out on the open road and in helping our Driving Instructors build successful and longlasting businesses.Were excited to announce that we have an opportunity within our Customer Service Team where you will be on hand to liaise with new and existing Customers, for both The AA and BSM.Customers will seek our support via an inbound telephone line as well as through our Live Chat, Emails or our App, whenever they need our help. Were all about going above and beyond and so as part of our team you will take ownership of queries from eachof these platforms and see them through to resolution.If you love all things customer service, have a passion for putting things right for your customers, and generally providing exceptional service, we want to hear from you! What will I be doing

  • Service and Resolve inbound Pupil queries via Live Chat (Existing and Prospective Pupils)
  • Take ownership of any Pupil questions and issues via email and in-app messages
  • Talk things through with our Pupils, answering their questions over the phone if they request a call (phone)
  • Undertake any and all appropriate administration tasks to complete, record and put things right for our customers.
  • Work with other Customer Success Department Teams to take ownership and completely resolve the customer query.
What do I need Capability, Knowledge and Experience:
  • Experience of delivering exceptional customer service.
  • Experience of a service- based sales approach.
  • Experience working in a digital service based role.
Personal Characteristics:
  • Customer obsessed and determined to deliver world class service.
  • Ability to own a customer problem trough to final resolution.
  • Digitally confident with experience of online customer service platforms (Live Chat)
  • Fast typing, excellent written and spoken English.
  • Exceptional grammar and spelling (there will be a test)
  • A trusted and respected colleague
  • Calm and engaging personality
  • Excellent attention to detail
  • Comfortable working in a very fast-paced environment
Additional Information As a valued member of our team, youll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether youre looking to grow in your current role, or learn new skills and take on greater responsibilities,we can help you build the career youre looking for here.Were always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits youll have access to, as part of our team:
  • Discounted home and motor insurance
  • Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
Plus, so much more!Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.Were an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.We hope to hear from you soon.

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