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Customer Advisor

Appcastenterprise
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Youll be helping customers who are having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our productsand how to use them.Its not an easy job. There, we said it. Customers can be frustrated or angry that theyve lost their connection or their bill is higher than expected. So itll be your job to calm the situation, ease the tension and get the problem solved. We also uselots of different systems so youll need to be confident with technology.Youll need to be someone who is:

  • able to get on well with people
  • confident to have difficult conversations
  • respectful of other peoples point of view
  • not easily upset or offended by others
  • able to think quickly and be calm in stressful situations
  • genuinely motivated to help people and solve problems
Well give you all the training you need. When you start youll get 12 weeks training on our products and services, systems and processes, and handling real customer calls. Youll have people around you to support you, regular coaching and training updatesto make sure youre always at the top of your game.Whats in it for youYoull be joining one of the UKs most exciting telecommunications companies with a very bright future. Were one of the Sunday Times top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.From day one youll get:
  • Generous discounts on broadband
  • BT TV, BT Sport and Now TV for £5
  • 50% off mobile packages and handsets for you, your friends and family
  • Generous salary and bonuses
  • 25 days paid holidays
  • Incentives and recognition for your performance
  • Full training, ongoing coaching and support
  • Employee rewards hub saving you £££ on products/services you normally buy
  • Great pension (up to 9% employer contributions) and share schemes
  • Opportunities to progress your career across the business
  • Paid days off to volunteer with charities or causes important to you
  • Job satisfaction; knowing youre helping the country stay connected
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays.Shifts could be any time during these hours.Whilst well give you notice of your shifts in advance youll need to be available during these hours. Over a10-week period, people usually work the following shiftssix Saturdays, two Sundays and 25 evening shifts.At BT, were creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applicationsfrom all sections of the community.

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