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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £40,000 - £45,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Senior CRM Manager£40000 - £45000 + Excellent BenefitsWales (Part Remote)PermanentI am thrilled to be supporting a dynamic Fin Tech Company based in Wales with their search for a Senior CRM Manager. They have had a massive amount of success of the last few years and are still expanding rapidly – even throughout the pandemic.Reporting into their Chief Marketing Officer, you will be responsible for strengthening existing customers relationships as well as growing the customer base.Key Responsibilities and traits:• Devising and delivering communications programmes to optimise key CRM journeys (e.g. onboarding and retention), testing messaging, personalisation, offers and incentives.• Owning, delivering and reporting against CRM channel targets and KPIs.• Maintaining and inspiring customer confidence during key moments in the markets.• Creating initiatives that build customer advocacy and activate customer referral.• Selecting and implementing third-party technology so we can deliver fully automated, real-time communications.• Working collaboratively with internal teams (brand and digital marketing, product & data analysts) to deliver integrated multi-channel campaigns.• Experience leading a team in a data-lead CRM role• Excellent numerate and analytical skills• Knowledge implementing a CRM platformA knowledge of working in a similar environment in the same industry is desired but not critical. However, being creative, data-lead and keen to try new things is imperative!If this sounds like the role you’ve been looking for, get in touch with a copy of you CV on and I’ll book you in for a call!Senior CRM Manager£40000 - £45000Wales (Part Remote)CRM | Data Analytics | Digital Marketing | Marketing Campaigns | CMS