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Contract Manager Training & Skills

Focus Resourcing
Job LocationCardiff
EducationNot Mentioned
Salary32,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our highly successful client in Cardiff, a leader within the training sector, are currently recruiting for an experienced Contract Manager to lead an area team both internally and externally driving contractual KPIs for a Welsh Government training contract.This is an important role as you will be making sure that exceptional customer service is offered to all learners, employers, and partners, whilst maximising performance and contractual compliance.You will continuously grow and transform the operation to achieve set targets, and work in partnership with all senior team members across the contract and organisation to deliver a seamless approach.Key Duties:

  • Maximise targets by managing the contract delivery model, by driving a learner centred, holistic approach.
  • Maximise sustainable outcomes by ensuring all contract stakeholders work toward designated process and procedures.
  • Accountable for driving internal and external performance and continuously review the delivery model to ensure it meets the needs of all learners across all locations.
  • Accountable for contractual compliance through quality measures and auditable processes.
  • Manage the smooth running of the day-to-day operations of training centres and sub-contractor network.
  • Promotion and management of the safeguarding of learners.
  • Ensuring a positive learner service, dealing with complaints in an effective and timely manner.
  • Partner with the Quality team to implement all quality improvements such as the Estyn framework, Welsh Action Plan and Employee Observation grading.
  • Responsible for assisting in the development of the strategic planning for all operational activities and future contracts.
  • Produce meaningful management information analysis and reporting.
  • Accountable for forecasting, departmental income, and cost control.
  • Ensure all health and safety matters are reported and resolved in a timely manner.
  • Effectively apply HR policies, procedures, and practices to everyday contract issues.
  • Line management responsibilities of direct reports within the team.
Key Experience & Attributes:
  • Previous management experience and experience of managing change.
  • Experience of working with disengaged young people and challenging behaviour as well as safeguarding experience.
  • Excellent organisational skills with a strong ability to effectively manage resources.
  • Ability to meet tight deadlines and manage multiple priorities under pressure.
  • Excellent communication and interpersonal skills, with the ability to effectively work within a team.
  • Inspirational leadership, with proven ability to get the best results from people.
  • Highly developed IT literacy.
  • Genuine passion for making a difference to young peoples lives.
Our client offer an excellent working environment, making a difference in peoples lives on a daily basis. This is a rewarding and challenging role, and you will lead a growing team. Salary is up to 35k, plus excellent benefits.

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