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Complaints Handler - REMOTE WORK -Financial Services Sector

E Personnel Recruitment
Job LocationCardiff
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

REMOTE role for a Customer Relations/Customer Service to work within a professional team.Fully REMOTE - Working from homeMonday to Friday -9am to 5pm£25k per annum plus Excellent Benefits - See Below:

  • Pension
  • Enthusiastic investment in your development
  • Flexible home working - remote first
  • Private medical insurance (partner / family rates available
  • Income protection insurance
  • Death in service insurance
  • 25 days holiday plus bank holidays (increases to 27 days after 5 years)
  • Bonus day off for your birthday
  • Holiday purchase scheme up to 5 days per year
  • To take ownership of complaints to reach resolution with the customer.
  • To keep meticulous records andensure that the FCA’s complaint handling requirements are met.
  • To make the customer complaint journey as easy as possible, when handling complaints both in writing and over the phone, giving customers the best possible experience.
  • To speak with the customer to understand their concerns, ensure they are kept informed at every step of your investigation and that they have a clear understanding of your outcome.
  • To carry out thorough investigations of complaints in line with business standard, giving consideration to regulations around Treating Customers Fairly and Consumer Duty, to reach the right outcome.
  • To support in Root Cause Analysis, suggesting improvements with a view to mitigate future complaints.
  • To provide feedback on service issues to the Operations Department, with a view to improving future service and preventing further errors.
  • To prepare complaint files forthe Financial Ombudsman Service to business standard.
Requirements:
  • You will be confident with speaking with complaints over the phone, and good at explaining things in a way that makes sense.
  • You will be organised with a keen eye for detail, and an impartial approach.
  • You’re naturally inquisitive, and have a desire to put things right.
  • You will have previous complaint handling experience, ideally in a motor insuranceor general insurance industry.
  • You will have experience of working in an FCA regulated environment, and a good working knowledge of the FCA’s complaint handling regulations.
  • You will have a good understanding of the role of the Financial Ombudsman Service
  • You will have good letter writing skills, and be able to explain things clearing in writing.
  • You will have excellent listening skills.
  • You will have the ability to multi task, and work to deadline.
  • You will have the ability to work independently to manage your own workload, and as part a team
Should your application be successful, you will be contacted shortly.Please note: The job title shown above may be different to local job titles used in the client’s business and issued on their contract of employment.Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

Keyskills :
ClaimsCustomer SatisfactionGeneral InsuranceInsuranceClient Requirements

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