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Complaints Handler

Job LocationCardiff
EducationNot Mentioned
Salary20,630 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time Work from home

Job Description

Would you love to investigate informationAre you good at resolving queriesIf you enjoy working with targets and take pride in your own performance, we have the role for you!At Sigma were always thinking of ways to improve. How to improve the service we provide to our clients. How to improve the way we interact the way that we engage with their customers. How to improve the way that we support our local community. How to improvethe opportunities we provide to our employees. We improve everything, always.We are here to provide solutions to our clients, support to our community and a fun and dynamic workplace for our employees. The variety of services we provide is a reflection of our adaptability and keenness to never say no to an opportunity.The position is a Fixed Term Contract that will initially run until September 2022 with potential for further extension.Purpose:To investigate and assess Housing Ombudsman cases requiring adjudication, producing accurate and succinct investigation reports, outlining your findings clearly in writing.The Role: To review housing complaint case files brought to the Ombudsman by a tenant of a member Landlord Produce an accurate investigation report which succinctly captures the complaint story between the parties Highlight any missing key documentary material that would assist the Ombudsman to make a finding in the case, where appropriate Produce a non-biased assessment, in the format requested by the client giving provisional determination, orders and recommendations to both parties, if requested Produce high quality casework, reaching decisions which are backed up by a clear rationale, and are impartial, consistent and thorough Perform any other related case work duties as requested by the client e.g. case review work In periods of reduced work, support other areas of the business within Sigma e.g. Customer Service, Complaints, QA if required. Performance Quality of decision making and written correspondence Volume of closure reports submitted Average case handling timeYou:To be considered for this role you must possess the following qualifications and experience Excellent comprehension, and written English skills GSCE grade B, and preferably A level qualification in English Language or Literature Previous experience in dispute resolution preferableWhat will you bring to the role You will love to investigate information You will enjoy working as a part of a team You will enjoy resolving disputes Youll reach out for support when needed Youll be organised and disciplined enough to manage your own time You will enjoy using your fantastic comprehension and writing skills, writing clear and easy to understand case outcomes for complainants Youll love to learn and take on board any feedback received Youll possess effective decision making skills Youll demonstrate an enquiring mindWhat we offer: Competitive salary and bonus scheme 22 days holiday Bonus Scheme up to £150 per month Pension scheme Peer recognition and awards scheme Youll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and youll have support when things dont go to planLocation: Home basedContract type: Fixed Term ContractHours: 40 hours per week Monday to Friday 8am to 5pm.Salary: £20,630 per annum DOEYou may also have experience in the following: Customer Relations Advisor, Customer Service Advisor, Customer Service Representative, Complaints Resolution, Client Services, Contact Centre Advisor, Contact Centre Operative, Call Centre Advisor, Call CentreOperative, Complaints Handler, etcRef: 106 367

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