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Complaints Handler

Robert Half
Job LocationCardiff
EducationNot Mentioned
Salary£125.00 - £175.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Complaints Handler - Cardiff, 1 day p/week - £125-£175 p/day depending on experience Robert Half are working with a leading FS client and are looking for a number of complaints handlers.This role is remote with 1 day p/week required from the Cardiff office.Required experience

  • Previous complains handling experience
  • Ideally experience of working within financial services industry
  • Good communication and organisation skills
Accountabilitys
  • Deliver processes and systems to ensure that complaints are fully investigated and reach a good and compliant outcome in accordance with regulation.
  • Communicate with customers clearly and in a timely manner to enable them to access the complaints process easily.
  • Maintain a robust audit trail of the complaint investigation, justification for the decision.
Complaints Handler - Cardiff, 1 day p/week - £125-£175 p/day depending on experience Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experiencecan apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourselfby visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

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