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Claims Manager

HR GO Recruitment
Job LocationCardiff
EducationNot Mentioned
Salary20,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client, a leading claims handling specialist is looking for a Property Claim Manager to join them. This is a hybrid role- 3 days in the office.You should have a proven track record and experience in handling subsidence claims from start to finish. You will be part of the home- based team, responsible for your own case load.Accountabilities will include:

  • To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers
  • Running own caseload of subsidence claims and making assessments to establish the extent and value of domestic and commercial damage and repairs.
  • To have full understanding and awareness of the caseload to be able to progress claims to conclusion.
  • To manage the completion of all tasks within service level agreement timescales as specifically set by the client or the company.
  • To own the resolution of issues within own area of influence and encourage others to do the same.
  • To ensure your cases meet all required SLAs and that claim progress efficiently.
  • To be able to handle all policy queries and ensure correct application of policy terms.
  • To be able to handle subsidence specific aspects such as correct ABI
  • To work with the Team leader to ensure that you comply with the process and best practice requirements.
  • Responsible for producing a quality service to internal and external loss adjusters and insurer clients
Qualifications and Experience:Experience of technical property claims handling and complaints, in particular for SubsidenceRecognised qualification with Chartered Insurance Institute and working towards RQF Level 4Construction knowledge related to repair of a wide range of buildings is advantageous.Specialist experience in subsidence is compulsory.Educated to min 5 GCSEs & 2 A Level as minimum and further education an advantage.As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers£20,000-£30,000 dependant on experience.28 days holidayWorkplace pensionHealthcareYour birthday and a beach day offCharity daysHealth and wellbeing initiatives and social activities.Ongoing training and development.

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