Branch Coordinator

Job Description

Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary The role of the Branch coordinator is to support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidateexperience commences in a positive and appropriate manner. This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment. Essential Job Duties - To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey toemployment.- To conduct pre-streaming questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs (including recruitment, development, developmentservices and where appropriate signposting to other external providers).- To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.- To develop a detailed understanding of the roles of the Employment Advisors for - Recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.- To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.- To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.- To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor. - To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates. Education and Experience Requirements - Demonstrable experience of working in role where, sales, promotional or influencing skills are required- Background in face-to-face customer service- Experience of working to structured targets and deadlines- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles- Strong interpersonal skills, specifically around listening, questioning and building relationships- Influencing skills that promote commitment and action- Customer focused with a strong commitment to customer care- Ability to plan and organise workload to meet required targets and deadlines- Computer skills including Microsoft Outlook- Numeracy and literacy skills to facilitate management reporting- Strong team player with a positive and flexible approach to both work and colleagues. CHDA Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, PartTime or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.