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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
This is an exciting opportunity for an experienced bodily injury claims handler to join our client and directly influence their customer experience in Claims. You will manage a case load of MOJ portal claims and deal directly with policyholders to resolvetheir claim, as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist in bodily injury claims, you will have a responsibility to support and coach more junior members of the teamand continuously drive improvement in the service we deliver.What you need to do Assess indemnity, liability and quantum on motor claims, predominantly for injury but also including credit hire and property damage. Negotiate settlement of claims Be able to persuade claimants to accept our offer to intervene and deal with damage, hire and/or claims for bodily injury Be conversant with the business compliance procedures and risks to ensure compliance with all regulatory and legislative requirements Support the Claims Team Leader with day to day departmental activity Ensure quality, service standards and productivity levels are maintained to a high standard and in line with Company expectations Contribute positively to team meetings and "one to one" performance and development discussions Display awareness of identifying potential fraud using knowledge of fraud indicators, SIRA or other available toolsYour Skillset Minimum of 2 years experience working in a motor claims environment handling bodily injury claims Working knowledge of the current market trends, case law and tools required to challenge any third-party claim Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliers Strong organisational skills and proven ability to multi-task Ability to interpret data to identify trends to inform action Experience of handling credit-hire (desirable) Experience of handling Scottish claims (desirable)