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Bodily Injury Claims Handler

Rostella Limited
Job LocationCardiff
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

The CompanyLaunched in 2018, Rostella is based in the heart of Cardiff and is a provider of car insurance services. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions.Were a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience. All in an exciting, fast-paced,adapt and lean environment. Rostella provides these services to its sister company Hedgehog.The PositionThis is an exciting opportunity for an experienced bodily injury claims handler to join us and directly influence our customer experience in Claims. You will manage a case load of MOJ portal claims and deal directly with policyholders to resolve their claim,as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist in bodily injury claims, you will have a responsibility to support and coach more junior members of the team and continuouslydrive improvement in the service we deliver.What you need to do

  • Assess indemnity, liability and quantum on motor claims, predominantly for injury but also including credit hire and property damage.
  • Negotiate settlement of claims
  • Be able to persuade claimants to accept our offer to intervene and deal with damage, hire and/or claims for bodily injury
  • Be conversant with the business compliance procedures and risks to ensure compliance with all regulatory and legislative requirements
  • Support the Claims Team Leader with day to day departmental activity
  • Ensure quality, service standards and productivity levels are maintained to a high standard and in line with Company expectations
  • Contribute positively to team meetings and "one to one" performance and development discussions
  • Display awareness of identifying potential fraud using knowledge of fraud indicators, SIRA or other available tools
Your Skillset
  • Minimum of 2 years experience working in a motor claims environment handling bodily injury claims
  • Working knowledge of the current market trends, case law and tools required to challenge any third-party claim
  • Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliers
  • Strong organisational skills and proven ability to multi-task
  • Ability to interpret data to identify trends to inform action
  • Experience of handling credit-hire (desirable)
  • Experience of handling Scottish claims (desirable)
  • A team player who thrives on working together to achieve shared goals
  • Minimum 5 GCSEs including Maths and English (C grade or above)
Benefits
  • Competitive salary dependant on experience
  • 25 days holiday plus bank holidays
  • Enrolment into a NEST pension
  • A great central Cardiff office location
  • Flexible home working will be considered
  • All you can drink tea and coffee
Your developmentWere committed to the continuous professional development of all our employees. We will ensure you have excellent training and support to help you perform in your role from day 1. If youre looking for a new opportunity where you have real input into thegrowth and reputation of the business whilst building a long-term career, then this is an opportunity you cannot miss.

Keyskills :
General InsuranceInjuryInsurance FraudMotor

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