Account Manager

Job Description

Account Manager (Division 2 - Cardiff West & Central)Salary £27,000 to £35,000 per annum (dependent on experience)Permanent, Full Time (40 hours) Monday to Friday plus some weekendsOn call responsibilitiesCompany Vehicle & Fuel CardJob Overview:As Account Manager you will report directly to the Operations Director and be responsible for creating an environment where your team upholds our company standards and values. This is a diverse role, and as such requires a candidate with strong strategicplanning and business development, as well as people management and leadership abilities. You will be part of a company that has people at its core and a thirst for growth. You will be responsible for developing existing client relationships to achieve growthwithin the company whilst always delivering first class service throughout our clients journey.Duties and Responsibilities:HR & Talent Development

• Monitor success and review performance
• Talent Mapping for your teams future
• Absent management
• Performance management: monthly reviews, identifying training and development needs and ensuring effective succession planning
• Review training, induction, on-the-job coaching and mentoring and delivery of our Cleaning Academy to the team
• Work with Recruitment team to hire the correct calibre of colleagues
• Use our Social Media platforms to engage the team

Management Skills

• Motivating and leading a Cleaning Team in excess of 100 commercial cleaners, Mobile Cleaning Supervisors and Team Leaders
• Deliver on all KPIs in concert with your team leaders
• Manage Divisional P&L against targets including budget management
• Setting realistic operational goals and targets and follow up and adapting plans
• Scheduling across multiple sites and teams
• Reporting and communicating results and issues
• Effective delegation of tasks to maximise your time in other key areas
• Time management of self and those you work alongside
• Project management and set up of new sites

Sales

• Adding value to existing customers via a consultative approach and upselling our additional services
• Seeking new business opportunities and reviewing divisional pipeline
• Use our Social Media platforms to engage our clients and help build relationships with future ones.

Customer Service

• Work with Customer Experience Manager to resolve customer queries and complaints
• Work with Customer Experience Manager to identify root cause of complaints to reduce reoccurrence and improve service levels across the company
• Work with Customer Experience Manager to identify potential risk sites through reviewing audits, complaints and surveys
• Review and analyse completion of audits by your team to sense check quality and improve standards

Personal Profile:

• A natural leader who excels at building relationships
• A problem solver with a high level of initiative
• A motivated, energetic, proactive approach to work life
• Who has high standards and strong attention to detail
• Ability to work under pressure and deliver to deadlines
• Able to reflect on your own performance and through doing so is able to learn and adapt
• Able to use social media to engage colleagues and generate business leads
• Create an environment where your team can grow and develop
• Ability to plan and strategize across all areas of the business
• Ability to identify opportunities to grow the business

Essential Requirements:

• Full UK driving licence
• Right to work in the UK
• Practical experience of working with ICT including Microsoft Office packages
• Previous Management Experience

Dovetail and Slate Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
salesbusiness developmentaccount managementarea manager