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Account Manager

Recruitment Agenda
Job LocationCardiff
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Account ManagerCardiffUp to £35k per annumAgenda Partnership have partnered with a leading telecoms provider based in Cardiff who are recruiting an Account Manager whose primary job role is to proactively support the sales teams with their high value customers.This team and this person will play an important role with improving customer experience as you will be managing the end to end, complex deals. To be successful in this role, you would need to be able to work on tight deadlines, managing different projectsat the same time and collaborate with their sales teams and external clients.Key Responsibilities:

  • Support the sales teams in achieving all sales targets for through proactive account management and offering outstanding service and complaint issues.
  • Providing a single point of contact directly into the business for customers who have a service issue or complaint
  • Be proactive to manage the pre and post-sale relationship with high value customers and complex orders to ensure the successful completion of sale and service
  • Liaise with external client personnel to arrange appointment escalations for delayed or missed schedules
  • Writing business cases to resolve billing issues where credits, re-pricing, rental liability backdates are required. Following this through to completion
  • Dealing with customers complaint cases - providing a face to face service for the more complex cases. Taking ownership, keeping the customer informed through to resolve and building a sound business relationship for future business opportunities
  • Carry out other duties as requested by the team on a business need basis
  • Ensure the highest standard of professional conduct and service both to customers and colleagues
  • Reduce the escalation of complaint cases by engaging with the client and complaint promptly and ensuring ownership remains
  • Arrange the suspension of bills to avoid any restriction of service pending the resolution of billing disputes
  • Completing mandatory trainings when required
Experience & Skills Required:
  • Significant experience in customer service complaints
  • Excellent telephone manner
  • Good problem analysis and problem-solving skills
  • Passion for achieving excellent customer satisfaction
  • Excellent attention to detail
  • Ability to deal with disappointed customers
  • Excellent written and verbal communication ability
  • Ability to work independently and proactively
  • Be accurate and able to identify and recognise sales opportunities
  • Must be able to handle high workloads and prioritise tasks

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