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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £25,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A fast growing professional services consultancy in South Wales are currently looking to add to their Reactive IT Support team. At the moment the business is operating remotely for the most part during Covid, however the successful candidate would need to be able to get access to client sites and Cardiff Office when requested.You will operate within the Reactive IT Support Team and will be responsible for working on and resolving issues quickly and efficiently on customers IT systems. Additionally, you will be a point of escalation within the team. You will also be required to work on projects identified by the Proactive IT Team resulting in improved customer IT systems and infrastructure.Duties and responsibilities;* Providing assistance to the Senior Team Leader as required* Supporting other team members, working closely with the Infrastructure Manager and Technical Lead when required as well as supporting 1st Line engineers in developing their skills/knowledge* Ensuring that a high level of customer service and support is provided to all internal and external stakeholders* Projecting a positive attitude and ensuring customer experience is of primary focus to those around them* Monitor and manage reactive level tickets ensuring timely resolution of problems in line with SLAs/KPIsTools and Technologies;* Microsoft-based Operating systems such as Windows 10 and MS Server 2008/2012/2016* Basic Networking, TCP/IP, DNS, DHCP troubleshooting* Active Directory and Exchange* PC hardware and software set-up and configuration* Office 365 functionality, account and mailbox administration and licensing* Virtualisation platforms such as VMware ESXI/vCenter and Hyper-VThis is an amazing opportunity to join a rapidly growing professional services company who will give you a chance to up skill rapidly and develop a plan to grow your career.If you would like to find out more then please get in touch with Dan Newton at Acorn Technology.Acorn Recruitment acts as an employment agency for permanent recruitment. Required skills
Keyskills :
Active Directy Windows IT Suppt 2nd Line Suppt Netwk Troubleshooting Office 365 Admin Wintel Admin