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18291 Complaint Handler Cardiff

Pertemps LBG
Job LocationCardiff
EducationNot Mentioned
Salary£12.60 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Complaint Handler Location: Cardiff, St Williams HousePay Rate : £12.60 per hourPertemps are recruiting on behalf of our client, a leading UK bankwho have been supporting customers, communities and businesses in the UK for over 320 years.We’re looking for highly motivated individuals to handle customer complaints, specifically Satisfactory Quality Disputes complaints as part of the Black Horse & Lex complaint handling team.Job Details:

  • 12 month temporary contract
  • Hours - Monday to Friday 8.30am – 6.00pm
  • 35 hours a week
  • During your first few weeks you will receive excellent support and training
    • Responsibilities:Working as part of a friendly, professional team, you will proactively manage your own case load. This will involve:
  • Liaising with customers, dealers, manufacturers and Black Horse & Lex sales team.
  • You will use your negotiation, influencing and excellent customer service skills to resolve complaints efficiently whilst delivering fair outcomes for customers and the business.
  • Demonstrate a confidence to take ownership and responsibility for making your own decisions is critical. Whilst ensuring the highest standards of quality and accuracy are maintained.
  • You will receive in depth training and support to enable you to gain knowledge and competency as a Complaint Manager.
    • Key Skills:
  • Providing Excellent Customer Service: Deliver superior customer service with a passion for service and quality.
  • Excellent telephony skills: the ability to articulate complex and challenging decisions in a clear and simple way without compromising the level of customer service.
  • Planning and Control: Self organisation and prioritisation are a critical aspect of the role to meet demanding deadlines.
  • Attention to Detail: Ensures processed information complies with relevant procedures and regulatory requirements. Work efficiently and accurately to ensure a fair outcome with a swift, efficient and cost effective resolution.
  • Team Working: Works co-operatively openly exchanging information and supporting colleagues to achieve business goals.
  • Adapting to Change and Uncertainty: identifies new learning and self-development opportunities that arise from change at work.
  • Self-Motivation: Puts energy & commitment into completing work to the best of ability. Looks to exceed performance standards & targets & sets personal goals.
  • Excellent communication: Negotiation and influence skills with the resilience and ability to influence others. Stakeholder management and relationship building is key
    • What’s in it for you
  • Excellent training (WebEx, classroom, process maps, user guides and shadowing)
  • Great rates of pay
  • Accrue paid holiday as you work
    • If you’re interested in the opportunity to make a real difference and help Britain prosper then our client could be the place for you.If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK

    APPLY NOW

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