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Customer Service Advisor (Insurance) x3 - Canterbury

SWARM RECRUITMENT LTD
Job LocationCanterbury
EducationNot Mentioned
Salary19,000 - 21,400 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor (Insurance) x3 - Canterbury

  • £19,000 with On Target Earnings (OTE) of £21,400 per annum
PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION Swarm Recruitment is working with one of the UKs leading and fastest-growing commercial insurance brokers and provides tailored insurance solutions to a wide range of customers and businesses. Due to business growth, they are seeking 3 Customer ServiceAdvisors to support different areas of the business. In this role, you will be reporting to the Head of Administration. You will be using your skills and initiative to manage workflows and streamline processes by striving for single contact resolution wherepossible and with the customers best interests at all times.Responsibilities & Duties
  • Supporting all areas of the business by ensuring that that all required and supporting documentation for customers and insurers is provided within established service level agreements and in a compliant manner
  • Dealing with after sales Insurer and customer queries and complaints via phone, email and post within the regulatory framework and timelines to support treating customers fairly and good customer outcomes
  • Managing workflows and streamlining processes by striving for single contact resolution where possible and always adopting a customer-centred approach
  • Acting in a friendly and professional manner at all times and seeking to enhance and develop customer relationships
  • Identifying potential customer issues and vulnerabilities and adapting process accordingly
  • Working closely with colleagues to support and achieve company objectives
  • Accurately and efficiently processing work through internal and external systems
  • Achieving and exceeding all personal performance and quality targets
  • Working as a team to achieve and exceed all departmental targets
  • Working as an individual and a team member to achieve the company strategic objectives
  • Embracing and promoting cultural change and development
Essential Skills
  • Strong MS Word/Outlook/Excel Skills
  • Strong Customer Service skills
  • Previous Customer Service/Administration experience (Desirable)
  • Knowledge of Insurance Industry (Desirable)
Personal Qualities
  • Excellent written and verbal communication
  • Able to manage time and work under pressure to tight deadlines
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Diplomatic when faced with issues
  • Proactive attitude getting involved directly in the workload
  • Embodies the company values and works in a collaborative way to achieve company objectives
  • Willing to undertake further training to fulfil the requirements of the role
  • Willing to work additional hours to meet the demands of the role
Qualifications
  • 5 GCSEs (or equivalent) grades C/4 and above
Salary & Benefits
  • Salary: £19,000 per annum with OTE of £21,400
  • Hours: 9am - 5.30pm Monday to Friday with 1 hour for lunch and every other Saturday 9am - 1.00pm
  • Able to develop your skills by getting further training from the company
By applying for this position, you agree for your data to be stored by Swarm Recruitment until notice is given by you for it to be removed. Your data will only be used for the purposes intended. Our Data Protection Policy will be forward to you if requested.

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