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Customer Service Advisor

Appcastenterprise
Job LocationCanterbury
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Annual salary: up to £23,107.91 Customer Service Advisor Hersden, Canterbury Full Time, Permanent Up to £23,107.91 per annum.“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.About the Role:We are now seeking a Customer Service Advisor to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.As a Customer Service Advisor you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route with a wide range of general repairs and maintenance task. You’llneed plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key. The role is based in our office in Hersden, Canterbury.Role Criteria:

  • Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
  • Considerable amount of experience working within an office environment or similar.
  • Strong knowledge of all Windows based technology.
  • You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.
  • Able to work as part of a team and alone.
  • Knowledge of Social Housing is advantageous
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Benefits we can offer you
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
To apply, follow the link below or to discuss your application further; contact Francesca atTo drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 pointsMears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic backgroundor individual make up.Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

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