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Customer Service Co-ordinator

Job LocationCannock
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technicalservices, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably.We pride ourselves on leading for new, innovative and sustainable products and solutions, both for todayand for a new era of building.To support our progress, we are currently recruiting for a Customer Service Coordinator to come and join our team at our Lodge Lane site in Cannock, WS11 0LWSpecific responsibilities include:Responding to customer enquiries, pricing requests, delivery information and samples by telephone.Checking of Addresses, Pricing, Discount, Product and Haulage Availability.Entry of Quotations, Sales Orders, Samples Requests and Schedules.Investigating credit requests and additional invoices.Preparing Credit notes and Additional Invoices.Ensure that regular and accurate updates are made on company CRM package.Liaising with TransportOrder Book and Schedule ClearanceChecking of AcknowledgementsSoft sales, working with external team and customers to promote stocks and increase salesEssential Qualifications & Experience:Good interpersonal and communication skills – verbal and writtenEvidence of working as part of an effective teamParticipation in training events, which may necessitate travel and overnight staysExcellent telephone manner and accurate keyboard skillsFlexible and enthusiastic individual able to work under pressure and use own initiativeWorking knowledge in Microsoft applications including email, Excel and Word.Full driving LicenceThink you can make a difference WE ARE your future. More details:

  • Full time, permanent role – with hybrid working options
  • Competitive salary
  • 10% matched pension, administered by Legal and General
  • 3x life insurance
  • Share Save scheme eligibility
  • Full access to Employee Assistance programme for self and family members
  • Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
  • Personal development and career progression opportunities
Our commitment to diversity and inclusionExcited about the role, but your past experience or qualifications don’t perfectly match everything in the job description We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to applyto jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate forthis role, or other future roles across the Ibstock Group.Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race,religion, national origin, disability or age.

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