Rent and Service Charge Analyst

Job Description

Rent and Service Charge AnalystWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to peoples lives, each and every day.Join our Customer Service team as a Rent and Service Charge Analyst.Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact forour customers we prize our accountability, empathy and a genuine desire to be helpful and informative.Were an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position of Rent and Service Charge Analyst.Salary:£30,000 - £35,000 per annumLocation: Hybrid Working (minimum 2 days per week required in One Housings Head Office based in Camden).Your responsibilities will include:

• Looking after a patch of accounts, being responsible for the calculation, construction and issue of all service charges.
• Working alongside other departments to accurately calculate annual revenue charges and major works charges within the patch you are responsible for.
• Responsible for the makeup of service charge and rent setting, reconciliation of invoices and producing end of year accounts.
• Dealing with customers directly, responding to customer enquiries via phone and email.
• Being present at residents meetings regarding rents and service charges.
• Maximises income to the service and organisation by maximising levels of cost capture when calculating service charges.

What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.The successful candidate will:

• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Experience within a similar role dealing with service charge, rents and variable service charges.
• Able to relay information around lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges.
• Be a customer service champion and provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timelymanner and addressing any queries in relation to these as required.

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.Salary: £30,000 - £35,000 per annum

Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.

Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

Looking forward to your big bucket list trip You can buy or sell up to five days annual leave each year.

Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.Look after your loved ones. Our healthcare cash back plan allows you to claim bac...