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Customer Sales Executive

Pertemps London
Job LocationCamden (London Borough)
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Customer Service ExecutiveSalary: £30,000 (OTE up to £50,000)Location: Central LondonHybrid -50% office50% homeWorking hours:37.5 hours a week Shift pattern between 8.30am to 5pm, 9am to 5.30pm, 10am to 6:30pm, 10:30am to 7pm.We are looking for an experienced Customer Executive to join an e commerce organisation in their Support Team who enjoys providing customers their service with a smile who is looking to build a long-term career in customer service. Your job will be to liaisewith customers and potential customers by live chat, telephone and email to ensure drive up average order values, and assist customers with their queries in relation to company formation. Your job will involve a high-level of multi-tasking with an elementof urgency as a result of the volumes that can arise.You will be commercially focused and have a positive outlook, with an eye on driving sales to highly profitable areas of our business. You will also ensure you are up to date with our products and any changes in our industry.Full training on our industry will be provided via an internal learning structure; however, we require someone committed to engaging in learning our industry as well as the products we provide, to ensure customers receive expert advice.In a nutshell

  • Train with experienced Company Formation experts to become an expert in the company formation industry
  • Build a long career in a customer service
  • Liaise with our customers on a daily basis via telephone, Livechat and email.
  • Provide exceptional levels of customer service with a smile
  • Drive sales from potential customers and cross-sell and upsell to customers
The IndustryCompany formation agents help people form companies of all types, e.g. private limited companies, non-profit, and LLPs. Setting up a company can be a complex and time-consuming process, and so most people turn to company formation agents to seek advice andto assist them with the process. Company formation agents also specialise in post-incorporation services, address services, PAYE/VAT registration, and company dissolution.Skills Required
  • Excellent telephone manner and enthusiastic attitude to customers and staff alike
  • A legal background would be disreable (Knowledge on Company Law)
  • Commercial aptitude and salesmanship
  • Able to multitask and work efficiently
  • Excellent attention to detail
  • Fast learner
  • Self-motivated with a strong work-ethic
  • Calm under pressure
  • Good written English skills
  • Very fast typing speed
Benefits:
  • 25 days holiday, plus 8 public/bank holidays
  • Commercial bonus scheme
  • Annual cost of living salary increase
  • 14 weeks full pay maternity pay, 2 weeks full pay paternity pay
  • Employee Assistance Program, with 24/7 mental health helpline and free counselling for you and your family
  • Paid for Wednesday lunch
  • Fresh fruit daily
  • Breakout room with Netflix and Nintendo Switch
If this sounds like something you would be interested in then I would love to hear from you.

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