Service & Sales roles - NO COLD CALLING!

Job Description

Join our busy Sales and Service Team - full training, no cold calling!Were looking for Insurance Technicians to join our busy Sales and Service Teams. Youll be provided full paid training in our Academy, before going into the Contact Centre with all the tools to take every call. All our staff, at no matter what point intheir career, are always fully supported because we work as a team and love to see people succeed. No experience is necessary - if you love working with others and helping solve problems, we have just the job for you!The purpose of these roles are to maximise customer sales and providing an enhanced customer experience post sale. Opportunities will arise from both inbound and outbound activity, but youll only ever speak to people who want to be spoken to. There is no cold calling. And - after trainings complete, youll work a hybrid mix of being both in the office and working from home, helping achieve that work-life balance!You will be working in the bespoke market dealing with unique vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company.Working hours and salaryCustomer ServiceSalesStarts at £18,000 per year. After 12 months increases to £21,000 and after 18 months to £21,000. + Estimated OTE: £4,000Starts at £18,000 per year. After 9 months increases to £19,000, after 18 months £21,000. + Estimated OTE: £8,000Current working pattern:Week1 08:30-16:30 - Mon to FriWeek2 10:00-18:00 Mon & Fri10:30 - 18:00 Tues, Weds & Thurs 8.30/16.00 Saturday** note that CS currently close at 6pm.However, we are likely to revert back to 19:30 close at some point in the near future.Current working pattern:Week 1: 8.30 - 16.30 Monday to FridayWeek 2: 11.30-19.30 Monday and Friday 12.00-19.30 Tuesday, Wednesday and Thursday8.30-16.00 Saturday.Responsibilities to include:

• Answering inbound telephone calls.
• Making outbound telephone calls (no "cold calling")
• Willing to go the extra mile to ensure customer satisfaction
• Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
• Understand customers issues and recommend solutions.
• Maximise targets through the provision of effective and efficient communication and negotiation skills.
• Use all relevant information to optimise opportunities to cross sell and up sell insurance products.
• Evidence excellent problem-solving capabilities
• Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
• Commit to own personal development.
• Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.

Essential Skills:

• Target/Goal driven.
• Excellent communication/ Problem Solving skills.
• Works on own initiative and thrives on working in a fast-paced environment.

Employee perks & benefitsBeing part of our team comes with perks such as discounted cinema tickets, meals and fun days out. This is in addition to discounts on clothing and white goods retailers and so much more. We also offer a 247/7, 365 support function. This support serviceprovides support for anything from financial issues through to bereavement counselling.Youll also receive:

• Health care Cash Plan
• 5% Employer pension contributions when contributing 5%
• 25 days Holiday + bank holidays
• Company Sick Pay
• Life Assurance 4x annual salary