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| Job Location | Cambridgeshire |
| Education | Not Mentioned |
| Salary | 65,000 - 75,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
CCP has passionately supported candidates with customer contact job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when theyre looking for talented, culturally aligned people to join theirbusiness.We are pleased to again support our fantastic client as they seek to recruit a Contact Centre Manager for its European customer care function.The business is growing in a fast and measured fashion and as its European presence goes from strength to strength, the customer care function is transforming in the way that customers are engaged with from both an inbound and outbound perspective.The European Contact Centre Manager will work very closely with a variety of key stakeholders including those within workforce planning and continuous improvement as you implement the strategy for customer care to guarantee that all customers receive a fullyengaged, inspiring and unique experience through every touch point.You will be responsible for leading and managing a team of customer care professionals; from operational managers through to team leaders and will work collaboratively with the likes of HR, Training, Quality, L&D and more to ensure that the team is high-functioning,training needs are analysed and met and that customers are receiving a truly world-class experience.To be considered for this role, you MUST: