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Customer Service Advisor

Adecco
Job LocationCambridgeshire
EducationNot Mentioned
Salary£11.59 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Role Title:Customer Service Advisor - Temp to PermOpportunityPay: £11.59PHHours: Monday - Friday 8.00am-4.30pmLocation: Fen Drayton - remote location so must be able to drive and have your own vehicleOur client in Fen Drayton is looking for a Customer Service Advisor to support the Customer Service Department, processing orders using in-house software, and following up the aftersales to ensure all interactions with customers and production are dealtwith in the most professional and efficient manner.Principal Objectives

  • An active member of the Office Team which maximises sales and always delivers exceptional customer service.
  • Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness working to a 24-hour KPI turnaround of all part requests.
  • To ensure that all telephone calls are picked up quickly (within 3 rings), answered or passed over to the relevant department.
  • Ensure that all communication with team members is constructive and compliant to the agreed timeframe and quality
  • Ensuring paperwork is scanned and filed correctly and archived every day.
  • A general support for the office manager and the wider team.
Key Objectives
  • To greet all customers on the telephone in a friendly and welcoming manner.
  • To ensure the effective daily management of all external emails
  • To deliver accurate order logging and uploading data to start process.
  • To affect the printing of orders to start the order process paperwork cycle.
  • To ensure that all customer part requests are logged and completed within the KPI of 24 hours.
  • To verify all customer orders.
  • To follow up on parts quotes.
  • To evaluate orders and inform customers of discrepancies, liaising with your team, including handovers.
  • To manage company correspondence, complaints, and queries in an efficient and professional manner.
  • To cross-train across other areas of the office to support during busy times, annual leave etc.
  • To fulfil any other ad-hoc office duties as required.
Interviews are taking place now so if you are interested please apply or contact Amanda on asap.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
processing ordersTo support the Customer Service Departmentfollowing up on aftersales

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