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Job Location | Cambridge |
Education | Not Mentioned |
Salary | 9.90 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , part-time |
Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. Were looking for someone with a positive, can-do attitude to help us provide the service and presentation standards the National Trust is well known for and help us to grow support to achieve our conservation goals.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. Youll work 1 or 2 days per week, increasing to 3 days at peak periods such as Easter andSummer holidays. What its like to work here This Jacobean-style house with its nationally-renowned gardens and working watermill is one of our largest properties, attracting upwards of 400,000 visitors each year. Anglesey Abbey is a unique and special place to work, and the role of Welcome and ServiceAssistant is an opportunity to make a real difference within an ever-evolving environment.Youll be working alongside the wider Visitor Experience department, reporting into the Welcome Manager, being an integral part of a team of 12 striving to make Anglesey Abbey a welcoming, inspiring place to all.Click here for more information about this location What youll be doing As a Welcome & Service Assistant, youll help our visitors get the most out of their visit, by recommending walks, running seasonal trails and providing services such as mobility vehicles for the less mobile. Youll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place, youll work with the visitor welcome team to link everything wedo back to our cause and the ongoing work we do.Youll achieve a good standard of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Youll need to have the following experience: