Technical Consultant

Job Description

Salary:£Commensurate with the role & experience + benefits.....Location:Cambridge, although home based opportunity is available.....Do you have:

A passion for learning and self development

An eye for detail and excellent communication and time management skills

A genuine passion for helping the customers understand how technology can help them work better (and where it is just pointless bells and whistles)

Someone who wants to work in a friendly and entrepreneurial environment where you can have a positive impact by working to improve the public sector

The company is looking for aTechnical Consultant (Salesforce CRM & Delivery)to join their team.About the RoleThe companys platform projects is a small, friendly & diverse team, focussed on delivering business software based around the Salesforce.com platform to a varying and evolving group of customers across the public escort from central government departments to local councils.As a Technical Consultant in the team, you will work closely with clients to help solve business and technology problems for the customers, supporting them in achieving their goals and introducing them to the full range of products and services The Company can offer.You will use agile methodologies to gather, document and analyse customer requirements. You will then transform these into technical stories, suggest changes and improvements to processes where it provides business benefit, and you will be able to demonstrate how the technology can help deliver this. Convert requirements into scalable Salesforce solutions and break the solution down into tasks to be delivered.You will then work directly with those customers to deploy, configure and integrate the right blend of The Company Apps (built on the Force.com platform) and supporting technologies (such as CRM, GIS and document management). Working on multiple concurrent projects, you will contribute to the deliverables for projects including process and functional design, technical architecture, technical design, development and testing.You will take the lead and work independently on smaller projects and contribute your expertise to larger team projects ensuring you assist in the development of your team members.Having prior Salesforce experience is clearly advantageous in this role as the platform is based on Salesforce; however they can also provide this training as you go along, using Salesforce gamification based native training solutions and providing in-team knowledge. Having a good working knowledge of CRM platforms and requirements analysis would be a positive addition if the Salesforce experience isnt pre-existing.As well as this, having experience in project management would be a highlight in this position as well, as they are looking to develop this further in their team. This would entail: communicating with the customer for which you need to have excellent professional communication skills, managing time spend across projects and reporting on this, working closely with the project management office team to ensure compliance across projects in line with standards, and working with the project delivery lead within each project managed, to ensure the documentation and reporting is being carried out at the expected stage.When not in lockdown, you will spend up to half your time travelling to, and working on, client sites across the UK, typically for one or two day workshops. When not on site, you will be based at the office in Cambridge where there will be opportunities for flexible working.You will need to be flexible in your working approach, and to be comfortable with facing differing structures within local government. Therefore diplomacy and an ability to manage your time and workload is highly desirable.What they are looking forRequired Skills and Experience:

A minimum of 12 months working within the Salesforce.com software platform. You should have working knowledge of system administrator functionality, ideally on the Lightning experience. If this knowledge is lacking, then a good understanding of other CRM systems is desirable as well as a keen desire to learn and enhance your current knowledge

Proven experience with the delivery of technical projects either as a consultant, freelance or internally

Effective interpersonal skills with the proven ability to develop trusted relationships with clients

Strong communication skills (verbal and written)

Strong client focus and professional integrity

Ability to assess your own workload, prioritise tasks appropriately and work within your own initiative in order to achieve a common goal.

Desired Skills and Experience:

Project management experience, such as providing core PM documentation like RAID logs, resource budget and burndown and governance framework

The ability to manage your time effectively across multiple projects and dependencies

Salesforce certified Admin (ADM-201 / ADX-201) or App builder (Dev-402)

Public sector experience - either working in or for local or central government agencies

Experience of agile project delivery methods

Broader business change consulting experience for example around requirements capture and process modelling

Experience using data migration tools such as data loader or data import wizard to import data to Salesforce

Ability to use your personal judgement to develop effective and constructive solutions to challenges and obstacles. This can mean thinking creatively to make improvements to the way things are don