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Technical AV Lead

Prospero Group
Job LocationCambridge
EducationNot Mentioned
Salary42,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Prospero Integrated are looking for a Technical AV Lead for one of our most exciting clients!ROLE: Technical AV LeadLOCATION: CambridgeSALARY: £45kROLE SUMMARY: Technical AV Lead is to act as the client focal point for all day to day operational issues relating to the contract and onsite team. The overriding priority will be to ensure users are fully supported and any faults are attendedto and responded to within our clients SLA.Responsibilities of a Technical AV Lead:

  • Responsible for ensuring all faults are resolved and equipment schedules are managed and to provide support to our clients Service Account Manager (SAM) as required.
  • You will be required to attend monthly client meetings and cascade key messages to and from the onsite team.
  • You will be expected to manage and take ownership of any fault escalated to 2nd line through to resolution.
  • Technical AV Lead will also ensure that any requests for "white glove" services to key meetings are facilitated and executed without fail, to set up processes and develop internal relationships with other ARM teams to facilitate this.
  • Provide maintenance services for all conference room technical systems including projectors, VC and audio conferencing equipment and infrastructure. This work includes RMA of equipment, trouble shooting and repairs of any physical device/layer problems
  • Service tickets from an assigned ticketing queue to service support requests for white glove meeting room support / maintenance/repair
  • Participate in development and maintenance of departmental workflow and standard operation procedures applicable to maintenance and local specific documentation
  • Participate in Special Projects such as (but not limited to) compilation of asset lists, inventory tracking, deployments and general documentation
What do we require from you
  • Ability to work in a very high pace and dynamic environment
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
  • Ability to work closely with the user community, interpret issues, understand requirements, and rapidly deploy solutions
  • Ability to work directly with end users on issue resolution, and process development
  • Ability to analyze metrics, extracts trending data, provide status reports and provide
  • Continuous improvement recommendations
  • Ability to create and maintain technical and functional documentation
  • Zoom, Crestron & Polycom experience essential
If this Technical AV Lead vacancy is of interest to you then please apply with an updated CV and of our expert consultants will be In contact!

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