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Station Manager

Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

About The RoleWe’re looking for a strong and experienced leader to head up one of our Cambridge city centre Punt Stations, helping to take our business forward by:-

  • Inspiring, motivating, coaching and developing our large and enthusiastic team.
  • Ensuring an exceptional visitor experience.
  • Delivering on performance targets.
  • Working in line with operational budgets.
  • Efficient and effective resource management.
  • What youll be doingWe are looking for a confident leader, most likely from the visitor attraction, hospitality or retail sector, experienced in people management and staff development, and with a willingness to drive cultural change. You will be responsible for the delivery of an exceptional visitor experience, including the highest standards of customer service, presentation and maintenance.You will also have strong logistics and operational experience to enable the optimal application of the Company’s standards and policies. You will be involved in regular management meetings as well as taking up a position on the Health and Safety committee.You will need to demonstrate the energy and vision needed to facilitate our ambitious business objectives, as well as driving sales to deliver on stretching financial targets of income and expenditure for your department. This will include efficient use of physical and manpower resources.About YouWhat makes you our next Station ManagerYou will need to demonstrate how your skills, experience and attributes make you the ideal candidate to lead your department to provide the highest level of customer experience whilst successfully achieving challenging financial and personnel driven KPI result areas. In summary you will need to evidence:-
  • Knowledge and experience of operational management within the commercial sector.
  • Effective interpersonal skills, with a natural ability to communicate, inspire and motivate.
  • Experience of managing a customer-facing team, including performance management, coaching and team-building.
  • A passion for, and demonstrable experience of, delivering exceptional customer care.
  • A strong background in sales and a good understanding of the sales process.
  • Excellent influencing and negotiating skills.
  • Strong analytical skills, with an understanding of the importance of data and the delivery of accurate and useful information to stakeholders.
  • An enthusiastic, empathetic, calm and confident approach.
  • Effective time management skills.
  • Experience of managing compliance and risk within a public environment.
  • A strong grounding in using MS Office, especially Excel.
  • What would really help
  • Experience of working in a competitive sales environment.
  • Extensive experience of performance management.
  • Visitor attraction, hospitality industry or retail experience.
  • About ScudamoresWhat’s the package
  • You will work 5 days out of 7, including most weekends and bank holidays. Weekly working hours vary according to the needs of the business. Working times are flexible.
  • Competitive pay package (salary + bonus scheme), dependent upon skills and experience.
  • You will be based at a Cambridge city centre location.
  • Special demands of the role
  • The nature of our business requires our staff to be comfortable working on and around water.
  • This role is physically demanding and often requires you to remain on your feet throughout the working day, which requires an appropriate level of fitness.
  • The Company is scheduled to open 364 days per year and our staffing needs are usually greatest at weekends and on bank holidays. This role therefore requires flexibility with regards to work hours and an availability to work most weekends and bank holidays.
  • Closing date for applicationsMonday 14th DecemberInterviewsFrom Tuesday 15th December Required skills
  • Leadership
  • Operations Management
  • Performance Management
  • Staff Development
  • Visitor Experience
  • Keyskills :
    Leadership Operations Management Perfmance Management Staff Development Visit Experience

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