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| Job Location | Cambridge |
| Education | Not Mentioned |
| Salary | 28,000 - 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk Team Leader - Hybrid role four days in the office one from home.Hours of cover Monday to Friday 9-5. As a Service Desk Team Leader you will have at 18 months experience in leading a team and be looking to progress long term to a Service Desk Manager position. You will have:*The ability to build a cohesive team and to manage people effectively. This includesthe ability to coach and develop the team.*A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.*An ability to balance and plan the short-term actions of the team.*Knowledge and understanding of all relevant industry standards, such as ITIL.*Knowledge and understanding of best practices for service management.*Strong communication skills, including the ability to be influential and persuasivewith the team.*An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.*An ability to think critically about systems and to make adjustments consistently asneeded.*The ability to manage time effectively while setting the tone of the team through modelling and leadership.*Effectively managing, developing, and training the service desk team.*Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.*Conducting and sharing results from service and operation performance reviews.*Promoting the service desk with senior management and working to ensure that it isproperly viewed as a core business asset.*Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.