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Senior Service Desk Engineer

Job LocationCambridge
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

What if I told you that I had a role that didnt have late or weekend shifts AND had some solid benefits like private healthcare, bonus and are very big on career developmentIm recruiting for a growing business that are looking for a Senior Service Desk Engineer to join them. Youll support customers through the traditional channels, but also get involved with hardware including servers; as well as get involved with projectwork and training junior members.What youll be doing:

  • Provide remote support via email, phone or in person on a shift basis between 08:00 and 18:30 Monday to Friday.
  • Undertake interesting and varied project work.
  • Monitor systems and services, resolve issues and escalate when appropriate.
  • Manage back up and disaster recovery systems.
What youll need:
  • Previous experience working within an IT helpdesk environment.
  • Experience with the following technologies:
    • Azure Active Directory
    • Office 365
    • SharePoint
    • Mimecast
    • VMware
    • Veeam
  • An aptitude for good customer service with a friendly and professional attitude.
  • A determined and positive problem-solving mindset motivated to see the challenge through to resolution.
To hear more about this great opportunity, please apply or contact Ashley at The ONE Group for more information.

Keyskills :
HelpdeskService Desk1st line support2nd line supportHelp Desk

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