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Scientific Support Specialist Spanish Speaking

Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Scientific Support Specialist - Spanish speakingLocation: Cambridge, CambridgeshireSalary: Competitive, DOEContract: Full Time, Temporary, 9 MonthsAbout the roleAs part of our Scientific Support team, you will be using your research experience to provide technical scientific support to our international customers via email and phone.In order to help our customers to discover more faster, you will liaise with production labs about the products, update product datasheets and review customer data.You will help customers from start to finish, identifying their needs, using your initiative to offer the right solution and always offering a fantastic customer experience.You will also gain experience in a fast-paced growing business that has the vision to become the most influential and best-loved brand in life sciences.You will mainly look after our Spanish-speaking customers and will also help with our English-speaking customers. You will need to be fluent in both Spanish and English, both written and spoken.Roles & responsibilities:

  • Helping customers via email and phone
  • Troubleshooting problems with antibody-related applications and antibody-based products (Western blot, IHC, immunoassay kits, etc.)
  • Resolving complaints by providing optimal solutions to customers, balanced with commercial needs
  • Liaising with product suppliers to obtain product information when necessary.
  • Ensure the following is completed before contacting suppliers: review internal resources and check internal notes for requested information.
  • Review customer feedback in the form of online submitted Abreviews before publication
  • Acting on customer feedback to improve our service
  • Improve our customers

    Keyskills :
    ChIP Customer Suppt Immunohistochemistry Spanish Speaking Scientific Suppt

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