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| Job Location | Cambridge |
| Education | Not Mentioned |
| Salary | 20,000 - 28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent,full-timeB |
Regional IT Support Analyst1st/2nd line support role involving regional travel.Client DetailsWell established Education establishmentDescriptionProvide quality IT support to schools in the Cambridgeshire region (predominantly)* Provide 1st and 2nd line telephone, e-mail, and face-to-face support to the Trusts user base* Assist and provide initial configuration and troubleshooting, installation and support services in the organisation* Use service desk software to manage workflow and provide timely appropriate feedback to clients and other members of the team* Develop and implement new technologies* Monitor and test existing backup and recovery & security systems * Manage and maintain email systems and process user requests (in line with Data Protection legislation)* Ensure accurate records are kept of all IT hardware, software and peripherals* Develop effective working relationships within the organisation ensuring good communication at all times* Deliver training where deemed appropriate to technical staff and end users* Induct new starters to operating procedures and acceptable usage* Ensure compliance with data protection and related current legislation alongside good practise is adhered to by usersProfileNetworking or computing qualification* Fundamental support knowledge of hardware peripherals and local printers* Good knowledge of Windows Operating Systems* Exposure to and knowledge of Active Directory and Group Policy Management* Exposure to and knowledge of SCCM* Experience of maintaining and updating relevant documents / records* Experience of working within an educational establishment* Experience managing a Microsoft Office 365 of Exchange environment* Experience of troubleshooting in a modern IT environment* Experience of working with web-content filtering products* Experience of implementing IT policies* Understanding of basic networking conceptsJob OfferCompetitve salary and benefits
Keyskills :
sccmOffice365ActiveDirectory