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| Job Location | Cambridge |
| Education | Not Mentioned |
| Salary | £24,907 - £30,615 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time or part-time |
Our TrustCambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together- safe, kind, excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.The Trust’s Complaints Team are looking for a motivated, well-organised and meticulous team member to support the Complaints Case Managers in drafting high quality detailed letters that reflect the investigation reports obtained during the complaint investigation and which can be sent to the complainant and other relevant bodies. You will have enthusiasm and personal resilience, together with good organisational and time management skills in order to co-ordinate a number of cases at any one time. Excellent communication skills, both written and verbal, are essential.Closing date - 20th September 2020Interview Date - 6th October 2020 via Zoom Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.Benefits to youWe offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.For further details of our fantastic benefits please refer to the attachment below - CUH Benefits.Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.We welcome applications from the Armed Forces.For further details / informal visits contact:NameKatie RobertsJob titleSenior Complaints Case Manager - Operational LeadEmail addresskatie.roberts@addenbrookes.nhs.ukTelephone number