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| Job Location | Cambridge |
| Education | Not Mentioned |
| Salary | 40,000 - 45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
JOB AD:While the core role requirement will be on 1st level IT support, they are also interested in an individual with flexible skills and an inventive attitude to the job - as this will be in-keeping with the research tone of the center. Additional activitiesof this person include: standing up and maintaining system services used by researchers, debugging and developing work-around solutions that enable exotic research equipment to function with a carefully controlled IT environment and the simple coding solutionsthat can simplify the daily life of researchers and other staff when they need to use quirky internal systems and tools.Those only able to perform part-time hours will be considered if they have exceptional skills and experience.Key responsibilities for IT Support Staff Member:Setup and configure Windows laptopsSetup and deploy Linux DesktopsProxy troubleshooting and rule management (GUI) Troubleshooting Windows, Outlook, etc Firewall rules management (GUI) Induction sessions for new starter Asset management (Service Desk Portal) Use of IT Helpdesk platform to log or respond to incidents/requestsAccount creation and management Security Tools management (NASCA, ESCORT) Write How-To articles for people FAQs on confluence Provide one-to-one assistance where required Use a variety of monitoring and management tools, and overall health of desktops Participateand contribute to planned changes which are required in BAU and for improvements Proactive Incident investigation on affected systems Direct investigation of incident root cause and provide users with updates Coordinate with the Centres IT Engineer for testingchanges on systems Ensure availability of IT stock to support the requirements of the Centre Ability to work as part of a small team and liaise with other teamsEssential skills required for the IT Support Engineer:Essential