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IT Support Desk Apprentice

TEC PARTNERS LIMITED
Job LocationCambridge
EducationNot Mentioned
Salary15,000 - 18,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title - IT Support Desk apprenticeLocation - CambourneSalary - £15-18kJosh @ TEC Partners is currently working with a software company in Cambourne who are looking to add 2 IT Support Desk Apprentices to their internal IT Team that provides IT support to its operating companies worldwide.In this role you will be working closely with a great team of fun but focused like-minded IT colleagues and will grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects. You will be a valuable member of theSupport Desk and will gain industry-recognised certifications through the Microsoft azure Cloud Support Specialist Level 3 Apprenticeship supported by QA.com.A full time permanent position or further education at Level 4 is highly likely after finishing the course.Your responsibilities will include the following:

  • Provide IT support via email, chat and face to face
  • Monitor, investigate and resole issues for both hardware and software
  • Provide clear updates on progress to both the business and stakeholders
  • Provide support for a growing number of applications, operating systems and services
  • Work with the IT infrastructure team to make systems improvements
The following experience is essential for the role:
  • A technical understanding of PCs and common operations
  • Knowledge of Windows 10/11 operating systems
  • Strong ability in delivering excellent customer service
  • Clear written and verbal communication skills
  • A keen interest in computing and the IT industry
  • Exceptional IT for detail
  • Passionate about IT and progressing long term in a career in IT
Why you would want to work for this company* Generous 9% non-contributory pension scheme* Income protection and life assurance* Private medical cover* Profit share scheme* Electric vehicle scheme* Free breakfast for all you foodiesIf you are interested in applying for this role feel free to give me a call on or drop me an email onIf there is anything at all you feel you are missing from your experience but still interested, please dont shy away from applying for this role and we can go over it in more detail! Always worth a chat and to see if a skill can be picked up on the job.Thats how we progress rightLooking forward to receiving your applications.

Keyskills :
Active DirectoryCustomer ServiceHardwareSoftwareIT SupportSupport DeskIT ApprenticeWindows 10Windows 11

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