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Job Location | Cambridge |
Education | Not Mentioned |
Salary | 10.09 - 12.10 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time This is a temporary ongoing role with no end date specified |
Healthcare Contact Centre Agent Location: CambridgeParking: Free on Site on a first come, first serve basisJob Type: TemporaryDuration of booking: This is a temporary ongoing role with no end date specifiedProposed start date: ASAPSector: HealthcareBase: Contact CentreBand: 3Pay Rates: £ 10.09 PAYE£10.81 Paye inclusive of holiday per hour£12.10 umbrella per hourWorking Days and Hours: 37.5 Hours each week Monday to Friday as followed:Agency Shift PatternMTWTFWeek 17-157-157-157-157-15Week 28-168-168-168-168-16Week 39-179-179-179-179-17Week 410-1810-1810-1810-1810-18Week 512-2012-2012-2012-2012-20Week 67-157-157-157-157-15Job Summary Providing a courteous, efficient and complex telephony and reception service to the public, patients and other Trust staff, in a busy and challenging environment. The post-holder will ensure that the Contact Centre runs smoothly and efficiently in respectof the Contact Centre Agent duties.The post-holder will ensure that a qualitative service is delivered, that meets the expectations of staff, patients and the general public.Key Duties The post-holder will contribute to the work of the Unified Communications Team with the guidance of the Contact Centre Manager and Leadership team, to ensure that the Contact Centre service meets agreed standards and a patient centred approach.