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Head Host/Duty Manager

Job LocationCambridge
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Be you. At work.Here at Locke, we create spaces where you can be youand we dont just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: were building a communityof the culturally curious. The forward-thinking. The ever-questioning.Locke is growing. With new openings across the UK and Europe coming up, were at an exciting time in our young life. Want to get stuck in Roll up your sleeves and lets go.Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just North-West of the city centre is Turing Locke; A sleek avant- garde style aparthotel in the brand new sustainable district of Eddington.The role.Are you a hospitality nerd A customer-focused host with unbelievable multi-tasking abilities Do you get energy from developing a happy, motivated teamForming a bordering-on-iconic duo with another Head Hostand reporting to the Assistant General Manager, youll support the management of Turing Locke. Youll have a strong understanding of how to maintain and enrich the Locke brand, epicpeople management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).What it looks like;

  • Creating tell-your-mates experiences that keeps guests coming back
  • Being in the know on local goings on and inspiring guests with new ideas
  • Acting on guest reviews and handling complaints with a can-do attitude
  • A systems specialist (on bookings and payments)
  • Coaching and supervising our Day House Hosts and empowering them to do all these thingstoo
  • On call duties
  • Delegating and seeking opportunities to grow revenue and occupancy
  • Oranising events to support our cultural programmes
Values youll share;
  • Courage to question, evolve and be human
  • Curiosity to seek out innovation, change and creativity
  • Confidence to challenge convention and look for better ways to do and be
  • Accountability and the desire to empower those around you
  • Freedom to be yourself at work, just as much as at play
  • Acceptance that perfection doesnt exist and no one has a monopoly on good ideas
  • Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficientway), company sick pay and further benefits tailored to your individual needs.When and WhereWe believe in working flexiblythis includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careerspage for more information.About edynOur vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brandsLocke, SACO, Wittenberg and The Moorgateis firmly rooted in the local neighbourhood, offeringvibrant experiences and connections which nourish and enliven the soul.

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