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German Speaking Customer Service Team Leader

Job LocationCambridge
EducationNot Mentioned
Salary28,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service / German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer ServiceOur client, a market leader in the Health industry, are currently looking to recruit a German Speaker with experience managing staff in a Team Leader capacity within a call centre or similar environment. We are looking for someone who is passionate aboutcoaching and developing their staff, and able to ensure the highest level of customer service to their clients.Salary - £28,000 - £32,000 per annum DOELocation - Remote, with travel into the office when required. Therefore, must be in accessible distance to Cambridge.Shift patterns - 2 on, 2 off. 2 week cycle averaging 35.25 hours per week, 7am - 8pmRelocation - relocation support package is availableThe Role

  • Line manager a team of customer support advisors
  • Develop and coach members of your team
  • Manage training for your team
  • Run regular team meetings, one-to-ones, and appraisals
  • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
  • Act as an escalation point for customer issues and complaints
The Ideal Candidate
  • Fluent in spoken and written German and English
  • Previous Team Leader experience working within a Contact Centre, Call Centre, or similar environment
  • Passionate about mentoring and coaching people
  • Outstanding customer service skills
  • Experience working towards KPIs and SLAs
If this role sounds of interest, please apply with an up to date copy of your CV.German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer ServiceGerman Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Keyskills :
German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

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