Customer Support Administrator

Job Description

Customer Support AdministratorFulbourn, Cambridge, CambridgeshireAbout Usheo is one of the worlds leading distributors and developers of licensed products within the pop-culture category; movies, comics, anime and video games.With locations in Germany, UK, France, Spain, Italy, USA, Hong Kong and Japan, we offer our international retail customers a unique range of over 20,000 different products, including our globally successful own brands and special services.heo UK is now looking for a Customer Support Administrator to join our small and friendly team is a small friendly team in our Cambridge office. This is a full-time position, however, part-time options will also be considered.The Benefits- Salary of £24,500 per annum- 28 days annual holiday, including Bank Holidays- Pension scheme- Flexible working hoursIf you are a talented customer service professional or administrator with an exceptional customer-focused demeanour, this is an excellent opportunity to join our unique, global company.Acting as the friendly, helpful voice of our organisation, youll be the glue that supports customers and links them with our sales team. Your efforts will directly contribute to our continuing success and enable company growth.Joining our fun-loving, passionate team, youll work from modern, bright offices in Fulbourn and will benefit from a great package as well as a range of employee events.The RoleAs a Customer Support Administrator, you will provide first-rate guidance and support to our customers to ensure a smooth flow of sales and high levels of customer satisfaction.Responding promptly and efficiently to customer queries via email, telephone and occasionally face-to-face, you will process customers online orders, invoices, refunds and returns.You will escalate and liaise with Logistics, IT, Sales and Quality Assurance Teams at heo Germany, as necessary, to resolve queries and improve services to our customers.Additionally, you will:- Undertake general supportive administrative tasks- Chase non-payment of invoices where necessary- Maintain and update customer records within our databaseAbout YouTo be considered as a Customer Support Administrator, you will need:- Experience of working in a customer service or administrative role- Strong interpersonal and communication skills with a customer-focused mentality- Good problem-solving skills and ability to work on your own initiative- A detail-oriented and accurate approach- A high standard of numeracy and literacy- Proficiency in IT, including MS applications- At a minimum, A-Levels (or equivalent)Knowledge of pop culture, video gaming, anime and/or collectable card games would be beneficial to your application.Other organisations may call this role Customer Services Administrator, Customer Support Officer, Customer Support Co-ordinator, Customer Support Executive, Customer Support Adviser, Sales Support Executive, Customer Services Representative, Customer Care Representative,or Customer Service Advisor.Webrecruit and heo are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct businessand we believe that the more inclusive our environments are, the better our work will be.So, if you want to build more than just a career as our Customer Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.