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Customer Success Manager

ZIFO TECHNOLOGIES LTD
Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Q. What is the job description» The Customer Success Manager will be responsible for growing key strategic accounts across the Zifo portfolio in the UK plus Europe. Primarily the growth will be in the research and development divisions of pharmaceutical and biotech companies and help developing new business for Zifo. They will work with Business Users and Managers of our Customers in conjunction with the internal Zifo support team. The Customer Success Manager will have the proven account management experience required to identify key customers, market trends, new opportunities and market growth areas.Q. What are the job responsibilities» Customer Portfolio Development

  • Extensive knowledge of the Pharma and Biotech domains
  • Evaluate Industry trends to identify areas for optimization
  • Develop recommendations and future state strategy into new scientific organisations
  • Solid understanding of the current customer portfolio and scientific applications
  • Identify and drive growth opportunities within the customer base
  • Project Management, Programme Management and Account Management (Customer & Internal)
    • » New Business Development
  • Establish and manage the relationship with new customers
  • Identify and develop new opportunities in existing and new accounts by promoting Zifo as a R&D solutions partner
  • Manage a long term strategy for growth in the UK and Other countries
  • Actively contribute towards the organizational targets
    • Q. What are the required skills» Strong Written and Oral communication skills» Strong Business Development Skillso Good Technical understanding of Science applications e.g. LIMS, ELN or other softwareo Experience in a Pre-Clinical environment, plus Digital strategyo Proven account development experience with ability to build key strategic contactso Background in a services organization with program management knowledgeo Data Miningo Fiscal awareness & strategy planning» Strong Program Management skillso Resource & Effort Planningo Scope & Time Managemento Vendor Managemento Experience of CRM, Managing Forecast and Pipeline datao Invoices ManagementQ. What are the desired competencies» Independent, Self-Motivated & Results driven individual» Willingness & Ability to acquire quickly new Technical Skills & Business Principles» Ability for Critical Thinking and Logical Reasoning» Good Understanding of Pharmaceutical Research and Drug Discovery & Development processes and Biologics workflows» Proven Experience with Customer/Client focused delivery model.» Knowledge of 21CFR Part11 regulations» Previous experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project» Proven strategic account management and development with key contacts at strategic organisations» Strong Understanding of SDLC, ITIL concepts, Database Design and Data Modeling concepts» Knowledge of emerging areas and technologies in the Science applications sector» Previous experience with working in large scale implementation projectsQ. What is the required education/work experience» Bachelor’s/Master’s degree or equivalent in a scientific or health care field» Proven experience as a program manager or business development role preferably in the pharmaceutical / Life sciences industry» Strong experience in R&D Informatics systems such as LIMS, ELN, SDMS» Good understanding of developments in the scientific applications arenaQ. What is Zifo» Zifo RnD Solutions is a fast-growing global organization with offices in US, UK, Germany, France, Japan, China, Singapore and India. Zifo helps organizations strategize, design, implement and support their systems in the areas of Laboratory Informatics, Scientific Data Management, Digital Strategy , Genome Informatics and Compliance Solutions.» Zifo works with customers from more than 20 countries, including 7 of the Top 10 global Biopharmas. It has been ranked one of the Fastest Growing Technology Companies for 7 consecutive years (2012 - ’18) by Deloitte, and thrice been recognized as one of the Best Companies to Work For in India by the Great Place to Work Institute (2016-’18). Required skills
  • Portfolio Development
  • Critical Thinking
  • Customer Success

    • Keyskills :
    Critical Thinking

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