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Customer Services Advisor

Post Office
Job LocationCambridge
EducationNot Mentioned
Salary£12.62 - £14.53 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

SummarySalary: Starting from £12.62 and raising to £14.53 after 12 monthsReporting Line: Branch ManagerClosing Date: 17/11/2023Please note that this job requires working on Saturdays.If successful in this role your contractual job title will be Customer Service ConsultantWhat to expectHere at the Post Office, we’re steeped in tradition, but we’re going places.As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products andservices.You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.What we can do for youOur people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

  • 25 days annual leave that increases with tenure
  • Generous pension contribution
  • Access to Benenden Healthcare
  • Life assurance
  • Income protection after 12 months service
  • Full support from our employee assistance programme and access to our employee benefits platform
  • Ever-evolving learning and development opportunities
At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusionis not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wantspeople from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.What you’ll need to succeedYou will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:
  • Have previous customer service and cash handling experience
  • Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services
  • Be a great team player who understands and respects everybody’s contribution to our success
  • Understand what outstanding customer service looks, feels, and sounds like
About usPost Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalisedexperience we’ve always been proud of - and we need fresh talent to help make it possible.We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re lookingfor people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.

Keyskills :
Branches Communication Skills Customer Service Reliable Sales

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