Customer Leadership Graduate

Job Description

£29,500 per annum Permanent Full time/37 hrs a week Successful applicants can be based anywhere in AW regionLeading the way with personal, trusted and effortless customer service. Water is a vital resource. Here at Anglian Water, we serve over 6 million customers across the region, we enable businesses to grow, environments to flourish, and families to get on with their day to day lives. We are every clean pair of socks, every glassof water, everyones cup of tea!Our customers are at the heart of everything we do and every decision we make, no matter what our role is. Customers contact us through a variety of different channels about various topics including bills, financial difficulties and operational issues.Whilst we do the basicsbrilliantly and go above and beyond, the current climate is changing faster than ever before, we are always exploring new ways of how we adapt to meet those needs.And this is where you come in - we need to think ahead. Thats why we are recruiting Graduates to help us on our mission to make life better for our customers every single day!What youll be doing This Graduate scheme is a 2-year programme and will give you the exclusive opportunity to work in some of our core business areas where youll be supported by a placement manager.Across the 2 years, youll have meaningful placements in the following business areas:

• Water Networks -the day-to-day maintenance and repair of our water network
• Water Recycling Networks- the day-to-day maintenance and repair of our sewage network
• Marketing and Communications - look after social media, regional engagement, event management and all internal and external communications
• Call Centres - making sure our customers get a fantastic service when they get in touch
• Operational Management Centre - on hand 24/7, 365 days of the year to provide operational risk management to the Water and Water Recycling business units. On a larger scale they also manage things when problems escalate such as burst mains,flooding, pollutions and problems caused by both extremely wet and dry weather.

Why Choose Us As a valued Graduate, youll benefit from:

• 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A company laptop, mobile phone and PPE
• A personal mentor/coach to help and support you with your personal development
• Up to £3,000 to help and support you with relocating to the Anglian Water region
• The opportunity to take out a £5,000 interest free loanon starting employment
• Personal private health care
• Competitive pension scheme - your contributions up to 6%will be double matched by Anglian Water
• Paid time off when youre physically and/or mentally unwell
• Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme
• Free parking at all Anglian Water offices, sites and leisure parks

And lots more!What does it take

• Heaps of passion and enthusiasm for customer service
• A minimum of a 2:2 degree (any disciplines welcome - inspire and surprise us!)
• A strong passion to make a difference whilst leading, motivating and developing teams
• Flexibility to travel and re-locate between placements
• A full UK driving licence

Inclusion at Anglian Water Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. If you are successful, comeand join out Inclusion Community, this is a safe place where different backgrounds and experiences are celebrated, all whilst driving positive change in the workplace.Start date: September 2023 #loveeverydrop

Keyskills :
customergraduatemanagercustomer serviceleadershipenvironmentgraduate scheme