College Porter

Job Description

An exciting opportunity to work for a world-renowned academic facility within the beautiful City Centre of Cambridge. This opportunity would suit anyone wants a brilliant work life balance along with excellent pay and benefits.College PorterSalary: £11,449 Part Time - 20.25 Hrs Per WeekLocation: CambridgeAdditional benefits:

• Statutory & bank holidays
• Contributory pension scheme
• Free Lunches
• Access to the College gym and pool
• + More

• Receive, welcome and assist all visitors, including conference delegates, Fellows, students and staff to the Porters Lodge in a timely, efficient and helpful manner.
• To be available to support students 24 hours a day, 7 days a week. This may be involve assisting with welfare matters, general enquiries and support.
• Assist in the booking of guest and public rooms, as directed by the Head of Operations.
• To work with the relevant student bodies in overseeing student social events such as Bops.
• Assist the Head of Operations in the maintenance of discipline; ensure all students observe College rules and report any lapses to the appropriate authority.
• Develop and maintain awareness of procedures and provide necessary emergency duties in cases of fire, flood, accident or illness; monitor, test and obtain good working knowledge of College, Hostel and other designated property, fire and smoke alarm systems;carry out health and safety and fire checks as directed.
• Operate the telephone exchange; take and relay messages via the telephone or through the use of pigeonholes.
• Carry out basic computer duties and CCTV monitoring.
• Issue, receive and check room keys in accordance with administrative procedures.
• Carry out small maintenance jobs in an emergency.
• Assist with car and bicycle parking.
• Provide the timely and accurate collection, sorting and delivery of external and internal mail to pigeonholes in the Porters Lodge (and to various College locations); ensure that off-site mail is franked/dispatched as appropriate. Redirect mail when required.
• Maintain administrative records as required by the Head of Operations; ensure the overlap and timely handover of duties to the incoming Porters to include the relay of necessary information.
• Ensure the prompt reporting of any defects to the Head of Building Services.
• Administer punt hire between April and October.
• Ensure the security of College buildings, grounds and gates; monitor and respond to intruder alarms; patrol the College and College hostels and any other designated property as required and as specifically directed by the Head Porte.
• Undertake other duties and responsibilities commensurate with the post from time to time as directed by the Head of Operations.
• You will be required to become a qualified First Aider and Personal Alcohol Licence holder, and will be subject to an enhanced DBS check.

The following criteria are appropriate to this post: Knowledge and experience:

1. Experience in a customer facing or customer service role
2. Experience of reception would be an advantage
3. IT literate

Personal skills and abilities:

1. Excellent interpersonal skills and the ability to communicate in a courteous, friendly and professional manner
2. Excellent telephone manner
3. Confidence to work alone, to self-motivate and to plan workload
4. Ability to remain calm and resolve problems tactfully
5. Approachable, conscientious, hardworking and reliable
6. Flexibility to work additional shifts when necessary