Client Relationship Manager

Job Description

We specialise in the recruitment of high quality candidates in the Education sector. We have an excellent opportunity for a Client Relationship Manager / CRM Project Manager to join a leading education establishment in Cambridge.£50,000 - £60,000 + Hybrid + 33 Days Holiday + Bank HolidaysClient Relationship Manager / CRM Project Managers Core Duties

• Build and maintain long-lasting client relationships through delivering advice on executive education market trends
• Develop a thorough understanding of the clients needs
• Advise clients on all aspects of project design and delivery to agreed standards
• Manage projects using recognised frameworks, including project plans, risk registers, communications plans, stakeholder management, and dashboarding
• Advise on how participant learning experiences can be innovative
• Provide the client and team with high-quality status updates on programme tracking
• Help to develop new business with existing clients
• Manage annual account planning process for existing clients
• Forecast and track progress, outputs and deliverables, programme feedback and performance
• Prepare reports on account status
• Collaborate with colleagues to identify and grow relevant opportunities
• Serve as the main point of contact for client accounts
• Ensure high quality customer service at all times
• Lead team in planning process to establish a robust project plan and report on effectiveness
• Escalate areas of significant risk or programme timeline slippage, proposing measures to resolve
• Work with the programme team in communicating the planning and delivery of solutions
• Work with colleagues to prepare and oversee the management of programme budgets
• Lead on the contract renewal process, and provide a strategy for sustainable long term client management

Client Relationship Manager / CRM Project Managers Key Skills

• Must have solid Project Management skills
• Graduate with formal project management qualification (i.e. Prince2 etc) - highly desirable
• Executive education, professional services, learning & development, or commercial corporate background is essential
• Strong experience of project and client management, delivering client focused solutions within a learning solutions or client services environment in an international context
• Interest in innovation in learning i.e., new design skills, digital tools, platforms, and design
• Significant experience of building client relationships, managing accounts and extending accounts - ability to achieve £1 million in annual extension sales is required
• Significant team leadership experience and directing a project plan
• Natural problem-solver and solution-finder
• Excellent networking and interpersonal skills, working with all levels including stakeholders
• Excellent communication skills, including designing and delivering presentations
• Understanding of a customer-oriented sales environment in a complex environment
• Highly developed analytic skills, and the ability to communicate complex ideas clearly
• Experience of working with customer relationship management (CRM) platforms
• A high degree of tact, diplomacy, and understanding of global political and cultural contexts
• Ability to travel nationally and internationally when required

Are you enthusiastic about the Client Relationship Manager / CRM Project Managers job Send us your CV in word format today.

Keyskills :
CRMProject ManagementProject PlansStakeholder ManagementTeam Leadership