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Client Engagement Manager

HFS Research
Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

An exciting opportunity for a graduate to act as a main point of contact for improved client journey, retention, and advocacy, based out of our Cambridge U.K office. The Client Engagement manage will provide support to the sales / research and marketing team across key deliverables and client accounts. Role OverviewAs a Client Engagement Manager, you will be supporting HFS Growth and Diamond accounts, while managing existing programs successfully, on-time, to completion and client satisfaction. This role will lead transactional sales efforts including client renewals, licensing sales, and sponsorship sales. It will also be expected that the candidate will help seek out new relationships and "buying centres".The companyHFS is a global, unique analyst organization: We combine deep expertise with rapid, demand-side analysis of the Global 2000 to create a visionary narrative on the interplay between business operations and technology. We provide tailored, innovative insights to help you solve problems, make critical decisions, and realize long-term value on your journey to the new.Our clients love us because we have a seasoned, experienced, and globally respected analyst team with a reputation for providing honest, to-the-point feedback. Our 2 million+ annual visitors give us an unrivalled high-impact platform to engage enterprises, influence decisions and collaborate to generate new ideas and innovations.Key Accountabilities/Responsibilities

  • Identifying and qualifying prospective customers through research and networking.
  • Building and nurturing relationships with potential prospects to work them into a qualified lead
  • Creating client presentations, proposals, and contract documentation
  • Maintaining and growing your online market profile through social and digital media, networking, and events.
  • Maintaining accurate records of client engagements in HFS internal systems (sharepoint, Hub-spot etc.)
  • Preparing Account plans and stakeholder relationship maps
  • Project managing client deliverables to client satisfaction
    • The ideal candidate will demonstrate:
  • A passion for our business - pride in our work and intellectual curiosity
  • A commercial mindset - respecting the brand, your clients, and your deliverables to maximise HFS’s potential
  • A sense of urgency - if you can, do it now, support your colleagues
  • Creative thinking - identifying new ideas, and being solution oriented.
  • A natural networker - exhibiting respect, integrity, engagement, and team play
    • Key Skills
  • Excellent communicator
  • Well-organised project manager with attention to detail
  • Adaptable and a fast learner
  • Team player
  • Strong Microsoft experience especially PowerPoint
    • Experience/Qualification- This job is for a recent graduate or entry level position (1-3 years of experience)- Not Essential, but an Undergraduate Degree in a relevant industry (Business, Economics, Politics etc)- Experience working in a client facing role is welcomed- Able to show good communications skillsRewards & Recognition offered:- Competitive Salary- A bonus schemed based on sales and behaviours- Flexible working conditions- Pension & Healthcare (BUPA)- An opportunity to accelerate your career profile with access to leadership of Global 2000 executivesMust have the rights to work within the UK Required skills
  • Exceptional Communicator
  • Microsoft Office
  • Project Management
  • Highly Detailed
  • Fast Learner

    • Keyskills :
    Exceptional Communicat Microsoft Office Project Management Highly Detailed Fast Learner

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